Terms and Conditions

Welcome to our Community Supported Fishery. Sitka Salmon Shares LLC is committed to providing the absolute best wild Alaskan seafood and wild Alaskan seafood delivery service in the Midwest. By joining our CSF, you are guaranteed assurance that all the fish you’ll enjoy comes from small-boat fishermen in Southeast Alaska who fish in much the same way their grandparents did and who care deeply about quality and sustainability. By joining our CSF, you are acknowledging agreement to the following terms and conditions.

Electronic Communication

The bulk of our communication with members, including delivery notification, will be through email. For this reason we ask that you provide a valid email address that you check regularly. Unless otherwise requested, we’ll contact you at the email you provided upon enrollment. If you prefer to be contacted by another method, please let us know, and we’ll happily handle your delivery-related communication via phone. By enrolling in the CSF, you automatically will be added to our monthly email list. This is how we relay news from the fishing grounds, communicate updates and changes, and announce special members-only sales and events.

If others in your family or with whom you are splitting your share would like to be included with delivery emails and/or our monthly email newsletter and other updates, please let us know. By default we keep only one email attached to each share account.

All of our member information, including your email address, is kept securely. We will never share your information with anyone without your consent.

Deliveries

If you live within one of our CSF delivery zones, home delivery is included in your share, free of charge. Your delivery dates for the duration of your share season are posted on the magnet you’re receiving now. About one week ahead of time, we’ll contact you with a reminder of when we plan to deliver your share. These dates are based upon the address you provided upon enrollment. If this address changes or you are unable to accept delivery on the scheduled date, please contact us at salmonsupport@sitkasalmonshares.com, and we will make the necessary adjustments. All shares will arrive between 10am and 7pm. If you prefer a daytime workplace delivery or an evening home delivery, please communicate your needs in advance, and we’ll incorporate them into our planning as best we can.

There is no need for you to be home at the time of delivery. In the case that you’re not home, your share will always be left with enough insulation and/or dry ice to keep the fish frozen for at least 7 hours. Sitka Salmon Shares is not responsible for doorstep-delivered seafood beyond the 7-hour window.

If you know you will not be home during delivery, we ask that you leave a cooler large enough to hold your share near your front door. Each 5-lb share box is the size of a shoebox. If you do not have such a cooler, Sitka Salmon Shares will provide an insulated tote bag. You may keep one of our insulated totes during the season, but members are responsible for returning the tote to the delivery person or to our headquarters by the end of the delivery season.

Lose your handy magnet, or wondering if we deliver to a particular town? You can always check our delivery schedule and our home delivery zones on our online delivery schedule on the website. You can also email or call us, and we would be happy to help.

We are committed to reliably delivering your fish as scheduled. That said, because of unpredictable weather and unforeseen changes in fishing conditions, and the potential for unsafe driving conditions in the Midwest, delivery dates and delivery schedules are subject to change. These changes will be swiftly communicated to you by phone or email.

Alternate Deliveries Arrangements

If you know you will be out of town during a delivery, we are happy to arrange delivery to a friend or neighbor in the area. Depending on the location, this may change the delivery date. Please contact us, preferably at least a week ahead of time, to communicate an alternate delivery address. We are also happy to hold a salmon delivery at our cold storage for the next scheduled Community Supported Fishery share delivery in the area, or to ship your share via UPS or FedEx at a later date.

Delivery Mishaps

Should an error occur while executing your delivery, please contact us. We will be happy to resolve the issue.  

Quality

We guarantee you high-quality wild Alaskan fish. Period. If you are not satisfied with the quality of your fish, call us at 309-509-1204, and we will refund the purchase price or replace your fish.

Sitka Salmon Shares guarantees proper storage temperature and handling until the point of delivery and up to 7 hours after delivery, if made via doorstep cooler or insulated tote bag. After a delivery occurs, whether an in-person receipt or doorstep delivery within the 7-hour window, the shareholder is responsible for properly storing the fish to maintain its quality. Sitka Salmon Shares and the FDA recommend that you keep your fish frozen until the day before you plan to cook it, and that you thaw your fish under refrigeration. We are happy to answer any questions about recommended storage, thawing, or preparation of your seafood.

All of the portions of fish are individually vacuum-sealed before being blast-frozen, protecting them from exposure to oxygen and the freezer burn it causes. For best quality, we recommend you use your fillets within six months of being stored in a home freezer. Occasionally, one of the seals will “pop” in your freezer. If this happens, it will decline in quality faster than the others once it starts accumulating frost. If a seal “pops,” you should eat that portion within a month for optimal quality.

Fillet Size

When you become a member of our Community Supported Fishery, you are allowing Sitka Salmon Shares to enter into a contract for whole fish from the small-boat fishermen who work with us. Given that your fish come in all shapes and sizes, it is sometimes difficult to supply uniform portions. We do our best to equally distribute portion sizes and pieces among our members, but the portions of fish you receive will vary in size and cut.

In general, portions will be about 1 pound. Usually, you’ll receive a mix of thicker portions from around the belly and thinner portions from around the tail. Each box will contain at least 5 pounds of fish, except spot prawns which will be delivered in 4-pound increments. Please keep in mind that fish size varies by fish and species so the mix of portions will vary also.

Color

In the grocery store, most farmed salmon will have been dyed to mimic the pinkish hues common to wild salmon flesh. In nature, the color of salmon comes from genetics and from where and what they eat on the food chain. Some salmon have darker, redder flesh while others have lighter, almost pale, flesh. When you receive your salmon, you’ll notice that its color may vary significantly. Some king salmon even have white flesh! (Indeed, some chefs will pay a premium for it and swear by its superiority.) The variation of the flesh coloring has no impact on quality or taste–aside from reflecting your fine taste in supporting wild fisheries.

Bones & Skin

The bones of our whitefish are removed during the filleting process. Your salmon, however, will have a single row of bones called “pin bones.” These bones run from neck to tail of the fish, about a third of the way down the back, just above the midline. Pin bones are easily removed with a good pair of tweezers, pliers or even your fingers. Here’s how:

Once you get the hang of it, you’ll find that it usually takes only a minute or two to debone the salmon yourself. There’s also no harm in cooking your fish bone-in and just pushing them aside as you enjoy your salmon.

All salmon and several of our other species will come skin-on. The skin of these wild fish is completely edible, and–unlike their farmed counterparts–some would say, one of the tastiest parts of the fish. Try it crispy from the grill!

Getting Beyond Your Share of Fish

Once you’ve joined, there are several ways you can get more fish than you’ve committed to receiving:

  • Expand your share – If you joined at one of our smaller shares, you can always call or email us to extend your share to one of the longer season shares.
  • Add fish a la carte – If you’re craving a few extra pounds once receiving a particular species, or want to taste something not included in your share, let us know–if we have the reserves available, we’ll work with you to get it added to your next delivery. We just ask that all a la carte orders be in species quantities of 5 pounds.
  • Clean our freezer – We like to end the season with a bang–and empty our warehouse freezers for winter. We can never guarantee what we’ll have remaining at the end of the season, but it’s become an annual tradition that many members look forward to and use to stock their freezers for winter. The sale is first-come, first-served until sold out, and delivered in December.

Perks of Membership

Hopefully, you’ll be like the hundreds of eaters across the Midwest who’ve joined us over the past four years and will love what you’re in for this year. We always welcome member engagement and aim to hold several community events in our various markets over the course of the year, from our annual Wild Alaskan Salmon Day festival in Galesburg, Illinois, to educational and culinary events with other community food organizations. Got an idea for a potential partnership? Drop us a line. Some of these events will be free to members, while others will be ticketed, but with early announcement to members. This insider knowledge also may extend to unmarketed midseason fish sales.

Cancellations and Refunds

You may cancel your membership at any time, and we’ll refund the remainder of your deliveries.

How You Can Contact Us

We prioritize quick and clear communication with our members. If you have questions, concerns, or a really great recipe to share, we’ll look forward to hearing from you.

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